Terms & Conditions
The following Terms & Conditions apply unless otherwise agreed to in advance and in writing. Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account.
Flat-Rate Rides:
Taxi Pam & Car Service has standardized routes with flat-rate pricing for travel to and from most major cities and especially Airports. Waiting time is defined as the length of time that elapses between a scheduled pickup and a passenger getting into the reserved vehicle. After a five (5) minutes grace period on all, there is a $3.00/min or $65/hour minimum charge for waiting to $85/h depending on the type of vehicle. Deviations from online booked ride using flat rate will be charged using metered fare rates.
Cancellation and no-show fees:
Taxi Pam & Car Service understands that cancellations are sometimes necessary and unavoidable. - Every Sedan and SUV booking has $50 cancellation fee (Non-Refundable). If the booking is canceled 24-hours before the trip this fee also applies. The rest of the amount will be provided as refund-credit on the credit card that was used for the following purchase. - Every SUV or Sprinter Van booking has $85 cancellation fee (Non-Refundable). If the booking is canceled 24-hours before the trip this fee also applies. The rest of the amount will be provided as refund-credit on the credit card that was used for the following purchase. Unless otherwise agreed to or provided in writing, the following applies: For local service in the Naples, Florida or Collier County area, we generally accept cancellations on sedan & SUV airport transfers without a charge eight (8) hours before the scheduled pick-up time. Limo Sprinters, Party Buses, Executive Vans, Minibuses - Cancellation policy 7 days before the trip (Non-refundable if canceled less than 7 days before the trip = 168-hours before the trip). Motor coaches require no less than 2 weeks cancellation notice and up to 30 day’s notice. International cancellations require a minimum of 72-hour notice or as noted in your confirmation to booking@pamcarservice.com. Cancellation notices may vary due to local conditions (i.e. weather), event, vehicle type, and market area. Time changes made with less than the required notice above will still result in additional and possibly full charges. Example: At 9:30 am a requested change in pick-up time from 10:30 am to 1:00 pm will result in a full charge for the 10:30 am trip and a new charge for the 1:00 pm trip.
Additional:
Taxi Pam & Car Service does provide cars and booster seat at no extra fee. However, Parents and guardians of children traveling in Taxi Pam & Car Service’s vehicles are responsible to install or verify the child safety seats in accordance with State and Federal Laws.
Airport Transfers, Waiting Time and Extra Stops:
Taxi Pam & Car Service provides a Flat Rate airport transfers. The commercial airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time. Our standard complimentary wait time for departures is 15 minutes, domestic air/train arrivals 30 minutes, and international arrivals 60 minutes. After the complimentary wait time, the waiting time will be charged in 15-minute increments at the vehicles prevailing hourly rate. Additional charges may be incurred for deviations from the requested service, such as extra stops and waiting time.
Point-to-Point Transfers:
Taxi Pam & Car Service may provide point-to-point transfer rates for local pickups and drop-offs within the immediate Collier County service area. Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate. Transfer rates are a function of time, distance, and zone locations. For Point-to-Point & Airport Service, a fee equal to the base fare, wait time, admin/licensing/Surcharges, and recommended chauffeur gratuity will be charged when the client does not show at the pre-arranged pick-up location.
Hourly Service:
Pam Car Service provides an hourly rate for all other services based on a two (3) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait times as directed by the client. The vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. All hourly rates are subject to a 3-hour minimum rate and are billable from the time the vehicle leaves the garage until it returns. For Hourly Service, a fee equal to 3 hours of service, admin/licensing/Surcharges and recommended gratuity will be charged when the client does not show at the pre-arranged pick-up location. Again, to avoid no-show charges, please call our office at +1-239-234-4343. The dispatcher will immediately direct your chauffeur to you.
No Shows:
If you do not see your chauffeur, PLEASE CALL +1-239-234-4343, AND A DISPATCHER WILL ASSIST YOU to avoid the full charge “no-show” fee. We generally include all admin/licensing and/or Surcharges fees and recommended 25% chauffeur gratuity in the minimum no-show fee for your convenience, however, the gratuity amount is always 100% at your discretion. You may increase, decrease or have the tip removed entirely. Please let us know your preference when making the reservation.
E-Mail Communication. –
Generally, we accept new reservations, changes, and cancellations by e-mail booking@pamcarservice.com with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than eight hours, please call our office at +1-239-234-4343. Many clients may be dealing directly with one of our staff members and e-mailing them individually. Staff members only have access to their e-mail during their regular office schedule. Although during normal weekday business hours, we can reasonably monitor “out of office” staff e-mail, we are not able to monitor everyone’s e-mail around the clock. So, for shorter notice requests, always send those requests to booking@pamcarservice.com, not to individual e-mail addresses. We cannot guarantee cancellations, changes, or new reservations unless sent to booking@pamcarservice.com with adequate notice. You should always get an e-mail confirmation of a new reservation, any changed reservation or canceled reservation. If you do not receive a such e-mail confirmation, please contact us right away.
Chauffeur Tip Policy:
It is customary to pay a tip to the chauffeur for services rendered. As a convenience to our clients, a recommended 25% tip that is paid 100% to the chauffeur may be added to your charges, unless your corporate agreement states differently. Chauffeur tip is always completely at your discretion and subject to your satisfaction with the chauffeur’s service. You may increase, decrease or eliminate the tip. Please let us know if you choose to pay the tip differently. If you are approving an additional tip being added to the bill, please confirm via signature and/or promptly via e-mail to booking@pamcarservice.com referencing your reservation number, or just give us a call to adjust billing. Chauffeurs understand that all tips must be earned by providing outstanding service to our clients and their guests and that the actual amount received is always up to the client.
Arrival Time:
Pam Car Service and its chauffeurs always prepare in advance to avoid unnecessary delays by checking the flight's expected arrival time. However, road, traffic, and weather conditions are often beyond the reasonable control of the company and the chauffeur. No refunds can be given because of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.
Baggage and Other Property Transported. –
Pam Car Service cannot assume responsibility for the handling or maintenance of any baggage or other property, nor any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly before leaving the vehicle for all your personal belongings. Please make sure in booking the right type of vehicle based on the number of bags as we will not allow any cargo on the seats of the vehicles.
Passenger Conduct:
Pam Car Service reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated. No possession of firearms or dangerous substances of any kind, that are, or are likely to become objectionable to other people or if the chauffeur feels threatened in any way. The sale or consumption of any type of narcotics or illegal drugs is not permitted. Violations will result in immediate termination of contract and services and forfeiture of all paid deposits and fees for service. The client and renter are responsible for his/her guests, and any damage to the interior and types of equipment of the vehicle. This includes but is not limited to: gum, wine and alcohol spillage, vomiting, breakage of drink glasses, breakage of decanters, breakage of lights, television, DVD player, radio, and CD player. Repair and replacements of items shall have a minimum charge of at least $200. If anyone gets sick in the car there is a $650 clean-up charge. All passengers agree to behave in an orderly and well-behaved manner. Pam Car Service reserves the right to expel any person from the vehicle and/or terminate this contract in the event of a violation of any of these conditions by any passenger. In the event of such early termination, no portion of the booking fees shall be refunded. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. The client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately, and no refunds will be offered.
Excess Cleaning & Damage:
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by the actions of the client or any passenger will be charged in full to the client. The minimum clean-up fee is $350.
Smoking Strictly Prohibited:
Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum $350 charge. Damage caused by smoking activity will also be charged extra to the client.
